Customer Support Engineer (Dundee/North)

As a Customer Support Engineer, you will:Carry out maintenance, servicing, and repair activities on EV charging infrastructure.Diagnose faults and implement effective solutions to minimise downtime.Support customers and clients by providing professional technical assistance.Undertake fault-finding, repairs, and component replacement activities.Manage stock levels and order replacement parts as required.Complete service documentation and daily worksheets accurately.Work collaboratively with colleagues across the wider service team.Ensure customer sites remain operational and compliant with service requirements.Key ResponsibilitiesService DeliveryMaintain customer EV charging stations and associated equipment.Carry out planned and reactive maintenance activities.Complete repairs and replacement of defective components.Ensure all service activities are completed safely and efficiently.Technical SupportDiagnose hardware, software, and network-related issues.Provide effective fault-finding and troubleshooting support.Escalate complex issues when required whilst maintaining ownership of customer outcomes.Deliver high levels of customer service during all customer interactions.Stock & Asset ManagementManage and control van stock effectively.Order replacement parts and ensure appropriate stock replenishment.Maintain accurate records of parts usage and inventory levels.AdministrationComplete daily worksheets and service reports accurately.Record mileage and vehicle information as required.Ensure all work is documented in accordance with company procedures.Additional RequirementsFlexibility to travel occasionally for on-site support when required.Willingness to participate in the on-call rota (currently 1 week in 5).Ability to work outside normal business hours when necessary to support customer requirements.What We OfferFull product and technical training.Industry-recognised certifications delivered by SWARCO-approved trainers.Company vehicle.Opportunity to work within the fast-growing EV charging and smart mobility sector.Ongoing career development and progression opportunities.Supportive and collaborative team environment.