Field Service Technician/Copier Technology

25 Nov 2022

Position Summary:

A family-owned and nationally recognized technology company with customer-first focus is seeking a talented, motivated individual looking to establish a career in printing technology. Loffler has been recognized as one of the fastest growing and top places to work in our market, so if you have a desire to problem solve technology issues and to work independently with clients, this role is for you.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “other related duties as assigned”:

Attend and pass manufacturer basic training classes taught at Loffler Companies.

Develop ability to work independently.

Learn to logically troubleshoot machine problems utilizing all available resources.

Maintain a valid driver’s license.

Travel to various customer locations within assigned territory.

Demonstrate acceptable verbal and written communication skills with customers and other employees.

Conform to company guidelines on dress code and personal hygiene.

Maintain a safe vehicle with secure storage for parts.

Maintain driving record commensurate with company standards.

Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).

Act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.

Other related duties as assigned.


Independent Judgment/Decision-Making:

Be able to work independently with little supervision.

Effectively prioritize customer needs and concerns.

Prioritize importance of emergency calls, returns, incompletes, and parts calls.

Allow sufficient travel time to arrive at work on time.

Show effective communication and team building skills.

Technical Skills:

Can identify, understand, and troubleshoot any known error codes using all available documentation.

Show competency in electrical and mechanical skills.

Job Perks

Laptop with all needed software and resources

Company mobile phone

Company car with tools

Benefit Packages


Additional bonuses and incentives

Paid holidays and PTO

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is regularly required to stand/sit for extended periods of time.

Constant bending and lifting is required.

Must be able to lift 75lbs.

Frequently required to use hands to handle objects, tools, or controls.

The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

Why We Do What We Do

Helping You Succeed is the reason we come to work every day. We aim to help our clients, employees, community, and partners overcome challenges and achieve their goals.

Loffler Core Values

What Defines our Culture.

Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.

Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.

Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.

Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.

Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.

Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Trustworthiness: Dependable & Reliable. Honor Commitments. Quality Counts.

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