Reservation Agent

Job Description

To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue.

The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all key requirements in Anantara Reservations Officers.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Qualifications

• Minimum one year experience with Hotel Reservations or Rooms Division
• Working knowledge of hotel operations' available technology (PMS & RMS) and all distribution channels
• Understands the dynamics of regional & local markets
• Communicates and writes with fluency in English
• Additional knowledge of other language/s is an advantage
• Keen attention to detail and able to handle multiple tasks
• Ability to organize work flow and adapt to changing priorities
• Dynamic, self motivated and customer-focused