Revenue Cycle Lead

23 Jul 2024

Vacancy expired!

Primary City/State:Phoenix, ArizonaDepartment Name:Rev Cycle Ambulatory ImagingWork Shift:DayJob Category:Revenue CyclePrimary Location Salary Range:$19.23/hr - $28.84/hr, based on education & experienceIn accordance with Colorado’s EPEWA Equal Pay Transparency Rules.Remote OpportunityA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.In 2021, Banner Health was awarded the designation of “Top Revenue Cycle Performance for Large Systems” during the Revenue Cycle Excellence Awards held by Crowe, a national public accounting, consulting and finance service company. The Banner Health Revenue Cycle team was selected for this distinguished designation out of 1,400 large hospitals across the country. Join a team recognized for the innovative and effective strategies that have enabled us to achieve excellence in revenue cycle performance.The Banner Imaging Authorization team is looking for motivated individuals that enjoy working in a fast-paced, high volume department. This department is a part of the Patient Access team and we have opportunities for further education, career growth, and mentorship. The position also enjoys the benefit of working from home. In this role you will train, monitor and coach team members in the Revenue Cycle department to deliver an easy, empathetic and a differentiated patient experience.This position will work Monday - Friday 8-430p Mountain Standard Time.This can be a remote position if you live in the following states only: AR, AZ, CA, CO, FL, IA, ID, IN, KS, LA, MI, MO,MN, NY, ND, NE, NV,OH, OK, OR, PA, SC, TN, TX, UT, VA, WI, WA, & WYWithin Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.POSITION SUMMARYThis position provides support to the Revenue Cycle functional area assigned and respective leadership team and serves as a team resource. This role helps to build partnerships with other departments with the customer’s needs in mind. Responsible for performing the core job duties of the department as needed, training new and existing employees, coaching and providing feedback to team members as appropriate. Using a broad understanding of customer engagement strategies, this position assists with the overall quality, monitoring and other customer satisfaction goals, metrics and requirements necessary to provide an exceptional customer experience that is easy, empathetic and differentiated in the marketplace. Demonstrates the ability to resolve customer issues and provide excellent customer service.CORE FUNCTIONSTrains, monitors and coaches team members in the Revenue Cycle department to deliver an easy, empathetic and differentiated patient experience. Able to identify areas of opportunity in the workflow processes. Coaches and develops team members to handle essential functions within the department requirements. Acts as a team resource to team members, assisting with questions and complex scenarios that require additional attention.

Utilizes effective thought leadership in identifying creative solutions to challenging processes and seeks alternatives to them. Plays a quality assurance role in supporting the department’s QA/Auditing process to meet organizational standards and ensure a robust customer experience.

This role will act as a representative to perform core job duties of the department based on business needs, volumes and/or demand as needed. Effectively leverages and supports department utilization of software systems specific to functional area.

As a subject matter expert, ensures appropriate procedures and guidelines are performed and followed by team members. Provides customer with information, instruction, general directions, and answers to questions specific within the department requirements and preferences. Refers questions to medical offices or department leaders as appropriate.

Provides feedback to the supervisor as appropriate on training opportunities. Provides real-time support to team members in the department. Provides oversight as an immediate resource for team members to diffuse escalations, address complex situations and resolve problems.

Effectively communicates and builds impactful relationships through written, digital and verbal channels to customers, both internal and external. Ensures an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic messaging and other digital channels. Anticipates customer needs and responds accordingly.

Facilitates new hire training and provides continuing education to address agent learning and development as needed. Serves as a role model within the department and supports the organization through partnering with peers to improve their performance. Helps to identify opportunities to improve the patient experience and onboarding new learners via peer-to-peer coaching in and outside a classroom setting.

Supports workflow, answers questions, and provides real-time feedback to and training to support team member improvement and development. Capable of all team member functions, roles and responsibilities. This role is a “go to” person for other team members as needed.

MINIMUM QUALIFICATIONSRequires knowledge as typically obtained through an Associate’s degree in Business, Hospital Administration or equivalent work experience.Requires proficiency typically obtained with one year of experience in hospital Revenue Cycle operations. Work experience with the Company’s systems and processes is required. Understanding of medical terminology is required.Must have excellent written, verbal communication and interpersonal skills. Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Demonstrated ability to use PC based office productivity tools (e.g., MS Outlook, MS Excel) as necessary; general computer skills necessary to work effectively in an office environment. Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. Must display the ability to provide timely, accurate information on a variety of Revenue Cycle-oriented subjects.PREFERRED QUALIFICATIONSPrevious EMR experience preferred.Certification through CHAA, CRCR, or similar certification preferred.Prior experience as a lead in similar environment pertaining to healthcare or customer care environment preferred.Additional related education and/or experience preferred.EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Full-time
  • ID: #44329722
  • State: North Dakota Grand forks 58201 Grand forks USA
  • City: Grand forks
  • Salary: USD TBD TBD
  • Showed: 2022-07-23
  • Deadline: 2022-09-22
  • Category: Et cetera