Account Coordinator - FacilitySource

02 Dec 2024

Vacancy expired!

Account Coordinator - FacilitySourceJob ID31450Posted27-Sep-2021Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Columbus - Ohio - United States of AmericaPOSITION SUMMARY:The Account Coordinator works with our customers, service providers, and employees to deliver some combination of FacilitySource’s services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.This position can be based in Columbus, OH and may be required to return to the office in the new year.Multiple schedules available!Pay rate: $16.50/hourDUTIES & RESPONSIBILITIES:Executes the operational processes for work order management and service partner follow upCoordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closedWorks with Managers or Trade Specialists on resolution of problemsCommunicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systemsWorks with internal groups (Support Center, Supply Chain Management, Energy Management System department , Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunitiesWorks with client and service provider personnel to maintain and troubleshoot system access and usabilityProvides required reporting, data, and dispatch updates for assigned client(s)Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharingPerforms other duties, activities, or projects as assignedManages client specific programs such as landlord, warranty, dark locations, etc.Supports Digital & Technology development by providing user acceptance testing for system releasesMonitors/updates mismatch reports to validate API accuracyAdministers Tech onsite “do not exceed” requests (secondary)Service Provider Invoice collection and auditingMay require participating in afterhours call rotation for dispatching and following up on afterhours emergenciesSKILLS & QUALIFICATIONS:Knowledge, Skills & Abilities:Knowledge of customer service principles and practicesProficiency with MS Office (Outlook, Excel, Word) and other systemsDemonstrated professional verbal and written communication skillsFamiliar and comfortable with making outbound callsAble to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticketEDUCATION & EXPERIENCE:High School diploma or GED (General Education Degree) required. Associate’s or Bachelor's degree preferred.Previous facilities management experience preferredProject management or trade experience / expertise helpfulEngineering and/or Maintenance related experience/training preferredAn additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Full-time
  • ID: #23760914
  • State: Ohio Columbus 43085 Columbus USA
  • City: Columbus
  • Salary: USD TBD TBD
  • Showed: 2021-12-02
  • Deadline: 2022-01-31
  • Category: Et cetera