The Administrative Workflow Coordinator is an experienced position providing exceptional customer service to our clients by delivering timely and accurate administrative support at an intermediate to advanced level. The role is responsible for assessing, assigning and performing administrative tasks such as document processing, prooing, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Administrative Workflow Coordinator may require the training of team members and is responsible for the day-to-day coordination of workflow within a shift or site.Monday - Friday, 9am-6pm( denotes an “essential function”)Intakes work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as neededPrioritizes work requests across team and balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issuesActs as a leading definitive resource for all questions relating to administrative support, document processing and quality assurance by the teamIdentifies and corrects errors in output for any complex administrative tasks, functions, or business documents to ensure quality of return product to requestersDetects formatting and compositional errors in documents; verifies citations are properly formatted, if applicablePerforms quality assurance on own work and work of others.Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality workResponsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for administrative workFacilitates focus and coordination on and between shifts in the production of deliverables to the client to meet or exceed the client’s expectations for quality, timeliness, and serviceCommunicates with manager and/or client on job or deadline issues in a timely and professional manner Assists the Lead, Supervisor or Manager in the execution of administrative tasks and/or other procedures or use of systems across impacted team membersFacilitates team’s adherence to company policies (conduct, attire, performance, attendance)Works collaboratively, demonstrating open and flexible communication, within and across team membersPerforms work in administrative support, including, but not limited to, answering phone lines, providing customer service, supporting specialized projects using established procedures, standards, and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests and data entry for expenses/time/invoices and other areas as neededHandles sensitive and/or confidential documents and information appropriatelyUtilizes appropriate logs and/or tracking software for all administrative support work.Ensures that job tickets are properly filled out before beginning work.Thoroughly assesses job requests and ensure appropriate completion of job tasks throughout task lifecycle.Creates reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), docket management,   document/email management, proforma review, new matter management.Troubleshoot complex software or hardware problems.Helps to foster a proactive environment of continuous service enhancement and relationship building with the client.Answers telephone, emails, and places service calls when needed.Interacts with clients over the phone, via video or electronically.Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputsOpens client matters and/or performs client conflict checks.Adheres to Williams Lea policies in addition to client site policies.Uses equipment and supplies in a cost-efficient manner.