Overall ObjectivesDrive change in how Columbus uses AI, starting with building practical tools that create capacityMake AI easier to use and understand for every employee, at every levelTeach others the capabilities and help scale within the branchSupport the branch simplification strategy: fewer tools, cleaner processes and more time for customersSummary DescriptionThe AI Manager drives AI adoption across the Columbus District. Early on, the focus is building practical tools that remove repetitive work and show quick results. Just as important, this person teaches every level of the organization, from frontline staff to leadership, what AI can do so that use spreads and scales across the branch. The role also supports the branch simplification strategy, making sure every tool has a clear purpose and makes work easier, not more complex.Specific FunctionsBuild ToolsWork with departments to find high-value use cases and turn them into working AI tools and agentsBuild on approved platforms using controlled, accurate sources such as validated SOPsDeliver early wins that create capacity and improve customer serviceTeach Every LevelTrain all levels, from frontline staff to managers, on what AI can do and how to apply it to their own workExplain AI in plain language through simple guides, real examples and hands-on coachingDevelop AI champions so capabilities scale across the branchDrive Change and AdoptionLead the shift to AI as part of daily work at every deskTrack adoption and capacity created, and report progress to district leadershipReinforce that AI creates capacity while people stay accountable for judgment and outcomesSupport SimplificationUse existing tools well before adding new onesEnsure every tool has a clear purpose, an owner and a defined place in the workflow, and retire duplicatesPartner with the District Business Operations Manager on automation, CSR and API/EDI workflows