Applications Analyst

Our customer in the healthcare industry has asked us to help them find an Applications Analyst to join their team. This is a Direct Hire (perm) role and will require them to work onsite in the Shaker Heights area. After 6+ months in this role, it will offer the ability to work a hybrid schedule, working from home 1-2 days a week.The Applications Analyst purchases, implements, supports and enhances third party applications packages for the general user community. Works with department heads, end-users, database administrators, and vendors within the standard course of supporting user needs, troubleshooting and improving the use of application systems. This role bridges user needs and requirements with package functions and communicates easily and clearly with non-technical personnel. At varying levels, this position will implement and maintain multiple applications and supported environment. The position will need to perform duties successfully with limited supervision.

• Primary role will be heavily involved with support of the electronic health record (EHR) system
• Building forms, reports, workflows along with system troubleshooting and system improvements of the EHR
• Defines and develops reports as needed using package specific report writers, Crystal Reports or Reporting Services
• Troubleshoots and resolves end-user issues with applications and associated data
• Administers, builds, tests, debugs, all forms and reports, data schemes and related details of assigned applications
• Defines, documents, diagrams and integrates work flow of various departments with systems
• Purchases, implements and supports third party packages and their integration into various departments
• Works independently with vendors and programmers to prepare, troubleshoot and operate third party applications
• Helps integrate new packages into existing systems along with conversions from old to new platforms
• Trains end-users in functions, security and information extraction
• Review contracts, statements of work, and project documents for third party package support
• Maintains yearly contract maintenance and vendor correspondence
• Interprets and transforms end-user needs to new or modified package components
• Prepares written procedures for use by the IT Department and end-users
• Maintains a secure working environment
• Applies adequate security to all work performed in the protection of confidential information
• Maintains practices in adherence with HIPAA standards
• Requires rotation through various shifts to provide 24x7 on-call support for applications

• Four-year degree in computer science or similar degree required. Can be offset by experience plus two- year degree.

• Working in and supporting an EHR (Electronic Health Record) system is required
• Experience with Netsmart EHR products is preferred

• Experience with vast majority of Microsoft products and operating systems
• Experience with Microsoft SQL is preferred
• Microsoft certifications a plus
• Experience with supporting technology in a large, networked environment
• Troubleshooting issues across multiple technology types
• Experience supporting device in wired, wireless, and geo-diversified environments

• 40-hour work week with rotation through a 24x7 on-call schedule
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Ability to climb ladders, crouch under desks, and move quickly when necessary
• Have a vehicle to facilitate travel between offices across Northeastern Ohio