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- Promotes and establishes strong, positive, and productive working relationships within the organization through commitment to the company’s vision statement, core values and business principles.
- Serves as an IT ambassador, enhancing our “Brand” as a business partner, by engaging our business customers in a proactive and collaborative manner.
- Responsible for the design, integration, and senior-level administrative support of cloud and on-prem network infrastructure systems, and services.
- Supported network infrastructure technologies, systems, and services, including:
- Microsoft Azure cloud applications, services, and administration
- Network Servers & Operating Systems (virtual and physical)
- Microsoft Windows Domain Services; including Active Directory, GPOs and O365
- Corporate Messaging and Communication Systems
- Data Management and Restoration
- Leads network systems selection, design, and implementation.
- Recommend network systems maintenance and lifecycle management strategies.
- Serves as technical subject matter expert while leading technical efforts on assigned project teams.
- Leads efforts towards the practice of continuous improvement and innovation.
- Manages systems implementations and changes while ensuring adherence to change management policies.
- Ensures that all duties are performed with adherence to security policies and industry best practices.
- Ensures that documentation and records for equipment inventory are properly maintained.
- Advanced support (tier 3) for problem solving and root cause analysis.
- Ensure efficient and effective operations through script development, automation, and technical standards.
- Engage with Management in strategy, research, and budget planning.
- Engage in platform and enterprise-level solution architecting and design.
- Leads periodic network health assessments and provides recommendations for improvement (tuning).
- Delivers technical and operational cross training and mentorship.
- Coordinate vendor activities and services, under the guidance of Management.
- Demonstrate initiative to work independently and remain current on emerging technologies and technical knowledge.
- Utilizes effective communication skills (written and verbal).
- Highly adaptable to changing priorities, such as project deadlines and high severity incidents.
- enterprise-wide experience with Microsoft Azure
- Relevant professional certifications preferred (MCSE, CCNP, ITIL, CISSP, VCP).
- Proficient with IT infrastructure systems, services, and cloud solutions.
- Experience developing and creating implementation plans.
- Experience designing and implementing cloud/managed service provider solutions.
- Knowledge of and experience with ITIL/ITSM processes.
- Must have excellent communication and organizational, skills.