Bilingual Spanish Customer Service Representative

Globe Life And Accident Insurance Company
Broadviewheights, OH
13 Jan 2025

Vacancy expired!

Amazing opportunity for career progression.

Globe Life Family Heritage Division is looking for a Bilingual Spanish Customer Service Representative to join their team in the Customer Service department located in Broadview Heights, Ohio. This is a full time opportunity working on-site.

We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short - term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

Job Summary

The Bilingual Spanish Customer Service Representative is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process request for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.

    • Answer and return calls from policyholders and agents effectively and professionally.
    • Answer Spanish phone calls, translate documents, assist with Spanish CSR training, and an agent investigation.
    • Processes daily requests from agents and policyholders with high accuracy.
    • An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
    • Ongoing training with products and processes within the customer service department.
    • In constant communication with team through Jabber and Email concerning incoming documents and phone calls from policyholders and agents throughout the day.
    • Answer and return calls from policyholders and agents effectively and professionally.
    • Answer Spanish phone calls, translate documents, assist with Spanish CSR training, and an agent investigation.
    • Processes daily requests from Agents and Policyholders with high accuracy.
    • Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
    • Complete assigned projects in the planned timeframe.
    • Attend and complete training courses.

Required Skills:

Knowledge, Skills, & Abilities:

  • Excellent verbal and written communication skills.
  • Excellent analytical skills with high attention to detail.
  • A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
  • Ability to handle and prioritize multiple tasks and meet deadlines.
  • Ability to work well under pressure.
  • Positive and helpful attitude.
  • Individual must be a team player and be able to work independently.
  • Proficient Microsoft Office (Outlook, Word, Excel).
Applicable to all employees of Globe Life & Accident and its subsidiaries:

  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications.

Required Experience:

Education and Experience:

  • One-two years' customer service experience preferred.
  • Must be fluent in Spanish and English.
  • ID: #48528033
  • State: Ohio Broadviewheights 44147 Broadviewheights USA
  • City: Broadviewheights
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-01-13
  • Deadline: 2023-03-13
  • Category: Et cetera