BPS Customer Service Coordinator

RESPONSIBILITIES

Receive order issues from external parties in a professional manner.

Resolve issues with knowledge, experience, research, and communication with internal and external groups.

Update order in order system as necessary.

Review dashboard for alerts on a daily (hourly) basis.

Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.

Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.

Maintain client/customer criteria for handling orders.

Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.

Responsible for filing documents according to Acosta policy.

Maintain excellent working relationships with Customers, Clients and co-workers.

If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.

Perform special assignments for the company and/or branch and/or department as needed.

QUALIFICATIONS

High School diploma or GED required.

Associates Degree preferred.

A minimum of two (2) years previous sales support, customer service, or office administrative experiencerequired.

A minimum of one (1) year previous food broker experience preferred.

Must have strong interpersonal, organizational and administrative skills, and be able to effectivelycommunicate with others.

Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.

Proficient in MS Office (Word, Excel, Outlook).

Proficiency in data/order entry and software and Becton system required.

Must type a minimum of 60 wpm accurately.

Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity EmployerBy submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.US: http://acosta.jobs/privacy-policy-us/Canada: http://acosta.jobs/privacy-policy-ca/Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information onwhat this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) (https://www.e-verify.gov/employers/employer-resources?resource=32)ABOUT USAcosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.Responsible for the Customer Service functions for all assigned lines.Acosta, and its subsidiaries, is an Equal Opportunity EmployerJob Category: Sales SupportPosition Type: Full timeBusiness Unit: SalesSalary Range: $24,000.00 - $36,000.00Req ID: 351