Description Day to day
Systems support incident resolution
Collaborating with Team members on resolutions
Requirements gathering
Testing- test environment to see how it's working
Maintaining operation environments
System configuration- if they know TeamConnect and Team Administration they could help with an implementation of version 7.2.
Requirements
Top must-have skills / Candidate Requirements:
Minimum of 3 years of experience in an IT helpdesk or technical support role setting
Strong expertise in IT Service Management ITSM principles and tools
Ability to work independently and as part of a team
Preferred Skills:
3 years of experience in incident management for legal case management system
2 years of hands-on support/administration of Mitratech's TeamConnect 6.0 and newer
Experience with document management vendor solutions
Additional Skills:
Excellent troubleshooting and problem-solving skills
Stellar communication collaboration skills
Excellent organization
Excellent time management
Experience with document management vendor solutions
Innovation starts with people.®
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Full-time