Business Operations Analyst- Application Support

This position is part of the Access Management Group (AMG) Center of Excellence (CoE) which provides role based access administration for CCB, Merchant Services, and Commercial Card. As a Business Ops Analyst you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to resolve access issues and will be responsible for complying with access control policies and standards.Do you prefer working on an energetic and harmonious team with inspiring leaders or enjoy playing a crucial part of Risk & Controls under the largest bank in the US? Fortunately, for Business Analysts in Access Management Group, you can have both. We're a Center of Excellence (CoE) and provide role based access administration for Consumer and Community Banking, Merchant Services, and Commercial Card. This team is led by powerhouse leaders and a role on this team is an opportunity to advance your career with JP Morgan Chase.JOB SUMMARYThe Access Management Group- we also refer to as AMG- will be responsible for delivering quality customer service to internal customers as the primary contact for managing and processing access requests to their systems and leveraging multiple tools and systems to get it done. You will serve as a liaison to the business and will be responsible for complying with access control policies and standards.JOB RESPONSIBILITIES

Provides proficient production support including accurate problem identification, escalation handling, ticket documentation, and customer interaction.

Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution.

Uses organizational, time management, and office automation skills to facilitate efficient job functionality.

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

Bachelor's degree or equivalent experience in a professional environment

Problem solving skills with a customer service focus

Ability to team and partner collaboratively with business partners

Effectively multitask and deliver in a fast paced environment

Comfortable working with all ranges of employees, including executives to provide access information in easy to understand business terms

Demonstrated ability to influence people at a variety of levels internally and externally

Strong verbal and written communication skills through emails, Zoom, Skype, or over the phone.

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

Experience with Access Administration or Risk & Controls

Strong understanding of the functional needs of business access. controls, strategy and technology across the firm

Experience leading small to medium-scale initiatives and projects

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans