Job Description
We are looking for a dedicated Call Center Agent to join our team in Columbus, OH. The ideal candidate will be responsible for managing customer inquiries, providing exceptional service, and resolving issues in a timely and professional manner. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are eager to contribute to our company's success.ResponsibilitiesHandle inbound and outbound customer calls professionally.Provide accurate information about products and services.Address customer concerns and resolve issues effectively.Maintain detailed records of customer interactions.Ensure high levels of customer satisfaction.Collaborate with other departments to ensure smooth operations.Meet and exceed performance targets and KPIs.