CALL CENTER & TECHNICAL SUPPORT SPECIALIST

07 Oct 2024

Vacancy expired!

Our client, a digital communications firm located in Grove City, Ohio is in need of an experienced Technical Support Technician.

If you are local to Columbus, Ohio you can work onsite - if not, this can be a remote position -must work East Cost hours. My client, local to Columbus, Ohio, is looking for a career-minded person in the Columbus area to join an established company as a field service and customer technical support provider. The ideal candidate will function within all aspects of the implementation and support of specialized Software applications, and telephony recording solutions via VOIP, TDM, and IP Radio • Installations, upgrades, system preparation, and configuration changes • Troubleshooting, problem resolution, repair, and phone support • Provide end-user education and technical support The current opportunities are challenging positions that require strong computer hardware and software troubleshooting skills, plus a desire to consistently update those skills while maintaining outstanding customer service. • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns Qualifications candidates will have: • Minimum of an Associate Degree (or equivalent) in Information Technology, Computer Science, Communications, related field or comparable certification. • Strong knowledge of networking and TCP/IP. • Experience with Microsoft Server and Desktop applications. • Be familiar with remote applications and VPN access to customer infrastructure • Read and analyze event and application logs and decipher Wireshark Captures • An Ideal candidate should have IP Telephony experience or Server Based Software Applications. > Knowledge of recording platforms are Verint Systems and Eventide NexLog are a major plus! The client offers a competitive benefit package A clean driving record is required.

Compensation: Based on experience – $50k - $65k -flexible Background check required - do not apply if you cannot pass Please note:
  • I have a direct relationship with this Client Hiring Manager and who is motivated to interview and hire - send your resume ASAP!
  • Send your resume today - all qualified candidates will receive a response!
  • Serious candidates only - I will call you if you are qualified : )
SMRT Staffing is an Equal Opportunity Employer. SMRT Staffing does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • ID: #46266027
  • State: Ohio Grovecity 43123 Grovecity USA
  • City: Grovecity
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-10-07
  • Deadline: 2022-12-03
  • Category: Et cetera