Client Account Representative

Job DescriptionWe are seeking a dedicated Client Account Representative to join our Cincinnati team. This role involves managing relationships with existing clients, ensuring their needs are met, and supporting them through every step of their engagement with us. You’ll serve as the primary point of contact, helping clients navigate our services and providing top-tier support with professionalism and efficiency.ResponsibilitiesBuild and maintain strong client relationships through regular communicationAddress client inquiries and resolve issues in a timely, effective mannerCoordinate with internal departments to ensure accurate and timely delivery of servicesMonitor account performance and identify opportunities for improvementPrepare account updates, reports, and proposals as neededConduct regular follow-ups to ensure continued client satisfactionSupport the onboarding of new clients and manage contract renewals