Client Services Representative l

The role of the Client Services Representative is critical to the success of customer satisfaction. This position will report to the Client Service Supervisor. Our Client Service Representative provide service through multiple platforms, including phone, email and test messages.  This position is essential to setting the tone for high quality service to customers and contributing to an employee oriented, high performance culture that emphasizes empowerment , accountability, quality, and productivity DUTIES/RESPONSIBILITIES:  Excellent verbal and written communication skillsQuickly understand and analyze customer needs, listen activelyExplain DDC’s products and services in a professional mannerDemonstrate ability to listen effectivelyCollaborate and work effectively with othersAbility to cope with difficult customer situationsExcellent verbal and written communication skillsQuickly understand and analyze customer needs, listen activelyExplain DDC’s products and services in a professional mannerDemonstrate ability to listen effectivelyCollaborate and work effectively with othersAbility to cope with difficult customer situationsExcellent verbal and written communication skillsQuickly understand and analyze customer needs, listen activelyExplain DDC’s products and services in a professional mannerDemonstrate ability to listen effectivelyCollaborate and work effectively with othersAbility to cope with difficult customer situations