Job DescriptionWe are seeking a highly motivated Communications Agent to join our dynamic team in Cleveland, OH. The ideal candidate will be responsible for ensuring smooth communication between our clients and their audiences, handling inquiries, and supporting internal communications with professionalism and efficiency. This role is perfect for individuals with strong verbal and written skills who are passionate about delivering exceptional customer experiences and supporting brand communication goals.ResponsibilitiesHandle client communications across various channels including phone, email, and live chatDeliver consistent messaging aligned with company standardsResolve inquiries, provide accurate information, and escalate issues when necessaryCollaborate with internal departments to streamline messaging and service deliveryMaintain clear records of interactions and feedbackSupport the development of internal and external communication materials