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Join JP Morgan as a Consumer & Community Bank Control Manager at the Executive Director level within the Card Business Control Division and be part of a team that ensures strong and consistent controls are observed across the firm. You will have the opportunity to use your skills and knowledge to ensure the security and success of the firm.Job Summary:As a Control Manager- Executive Director, you will support the Card business in CCB, with a focus on Transforming the Bank Initiatives within the Credit Card division and enhancing control connectivity to services and processes executed on behalf of the Credit Card business, such as Connected Commerce, Digital and CCB Operations. You will help manage and execute against highly transformational and complex initiatives that materially impact the Card business, specifically focused on Change Management controls and significant Legal and Regulatory change matters. This role will sit at multiple control leadership tables and be representative of the end to end. Excellent communication skills and executive presence are required in order influence and/or negotiate internally, often at a senior executive level. You will partner with the business and stakeholders to help steer the strategic vision of the business, while establishing a strong end to end controls framework. This role also requires the ability to manage across stakeholders successfully in order to oversee and influence outcomes without direct authority, to support the Card business and control agenda collectively.This role resides within the JPMorgan Chase CCB Control Management Organization and reports to the Card Business Control Manager.Job Responsibilities
Develop a deep understanding of the Card business processes, Marketing execution controls and the Card regulatory environment
Develop and steer key Change Management control routines in partnership with the business in a matrixed execution environment, coordinating across several lines of business functions
Proactively work with the business to develop a clear strategic vision while identifying key risk/mitigants to develop a successful controls framework prior to launch
Support key Product Delivery cabinets that span scope across the Card Business and assess New Business risk effectively
Direct interface with cross line of business control support functions impacting the Card book of work and ensure accurate and timely reporting of any issues that impact the Card business
Partner effectively with colleagues across the business, operations management, legal, compliance, risk, audit, regulators and technology control functions to steer consistent and rigorous operational risk practices and control programs
Provide transparent and clear status updates, issue and risk disposition, escalating any issues associated with the initiative, as needed, on a timely basis.
Ensure all areas of the initiatives adhere to JPM frameworks, policies, and standards
Develop positive working relationships to maintain an open environment for collaboration
Required qualifications, capabilities, and skills
Bachelor's degree or equivalent experience required
10+ years of financial service experience in controls, audit, risk management, or compliance preferred
Demonstrates a consistent track record of having successfully created large, strategic, cross functional initiatives
Strong knowledge and background in controls management, process improvement, issues management, and audit best practices, including regulatory and supervisory expectations.
Highly developed listening skills and a strong ability to engage and effective communicate at the senior management level
Ability to successfully navigate, influence, and lead collaboratively in a complex infrastructure that involves numerous groups and individuals.
High level of professionalism, detail oriented, strong organizational and multi-tasking skills
Proactive approach to problem solving, owning the issues and having the determination to follow tasks/issues through and ability to develop structure and solve problems in a pragmatic and balanced way; solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
Full-time