Customer Account Representative

Job DescriptionWe are currently seeking a highly motivated and detail-oriented Customer Account Representative to join our growing team in Cincinnati. The ideal candidate will be responsible for managing client accounts, maintaining strong customer relationships, and ensuring satisfaction through consistent, effective communication and problem-solving.ResponsibilitiesServe as the primary point of contact for assigned client accountsDevelop and maintain strong relationships with new and existing customersRespond promptly to customer inquiries, concerns, and requestsProcess client orders, update records, and track account activitiesResolve issues and provide solutions to client challenges in a timely mannerCoordinate with internal teams to ensure seamless service deliveryIdentify opportunities to enhance client satisfaction and loyaltyMaintain accurate and up-to-date account documentation