Customer Account Representative

Job DescriptionWe are seeking a dedicated Customer Account Representative to manage client accounts and ensure exceptional service delivery. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction with our products and services. This position requires strong interpersonal skills and a commitment to customer success.ResponsibilitiesManage a portfolio of customer accounts, ensuring timely communication and serviceResolve customer concerns efficiently and professionallyBuild long-term relationships with clients by understanding their needsTrack orders, deliveries, and account changes accuratelyCollaborate with internal departments to ensure high service qualityMaintain up-to-date records and reports on customer interactionsMeet performance metrics and contribute to customer retention goals