Customer Care Representative - Part-Time

Job Description

In this role, you would be at the heart of our customer service operations and show this spirit in every interaction. In our fast-paced call center, you would create and deliver innovative solutions to our customer’s challenges. The position is Monday - Friday from 11:30am to 5:00pm. Candidates must be local to the Maumee area to be able to come into the office for training but otherwise the role will be working from home.

• Answer a high volume of incoming customer calls by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy.
• Communicate professionally and effectively through phone calls, emails, social media, or chat.
• Troubleshoot to provide technical assistance regarding measurements, drawings, and technical manuals and resolve a wide range of customer inquiries from installation to warranty assistance.
• Assist in relationship building between our distribution network and homeowners.
• Participate in ongoing educational opportunities and trainings with the team to continuously expand technical and interpersonal competencies.
• Promote a positive attitude while meeting and exceeding customer service metrics, goals, and recorded quality standards.
• May perform other duties as assigned.

Qualifications

• 1-2 years of work experience in a high-volume inbound customer service call center.
• Energetic, self-driven individual with excellent verbal and written communication skills.
• High school or equivalent required. Post high school education is preferred.
• Have core set of hours scheduled per week, with ability to be flexible around business needs and meetings.

• Millwork or building materials industry experience is preferred.
• Strong mathematical skills, including the ability to read fractions and decimals.
• Comfort with technology and the ability to apply it to learn new systems and processes.
• Organized individual who empowers themselves to exercise independent judgement with minimal guidance.
• Beginner to intermediate knowledge of Word, Excel, PowerPoint, and Outlook.
• Ability to work-from-home effectively as needed by the business with minimal guidance.

Additional Information

• Culture committed to work-life balance
• Programs in place to support professional development and career growth
• Associate Purchase Program on All Fortune Brands Products
• Wear jeans to work!
• The opportunity to work for company that supports sustainability and uses recycled materials to produce their products!

Fortune Brands Outdoors & Security (Fiberon/Master Lock/Therma-Tru Doors) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: Fortune Brands Outdoors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resume

All your information will be kept confidential according to EEO guidelines.

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