The Customer Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.Key ResponsibilitiesOn-site with 1 remote day/week availableInteracts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.