Customer Service Agent- Remote

About Virtuconnect, Inc.:

Virtuconnect, Inc. is a leading provider of innovative customer engagement solutions, specializing in delivering exceptional customer service experiences. We are committed to fostering a dynamic and inclusive work environment where individuals can thrive and contribute to our collective success.

Position Overview:

We are currently seeking passionate and customer-centric individuals to join our team as Customer Service Agents. As a Customer Service Agent at Virtuconnect, Inc., you will have the opportunity to work remotely, choosing from a variety of clients and enjoying the flexibility of a schedule that fits your lifestyle.

Key Responsibilities:

Provide excellent customer service and support to clients and their customers.

Handle customer inquiries, resolve issues, and ensure a positive experience.

Utilize various communication channels, including phone, email, and chat, to assist customers.

Follow established processes and procedures to meet and exceed customer satisfaction goals.

Collaborate with team members and clients to maintain a high level of service quality.

Qualifications:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Previous customer service experience is a plus.

Ability to work independently and as part of a remote team.

Comfortable navigating various software and communication tools.

Benefits:

Remote work opportunity.

Flexibility to choose your client and schedule.

Competitive compensation package.

Opportunities for career advancement and professional development.

Inclusive and collaborative work environment.:

How to Apply:

If you are enthusiastic about providing exceptional customer service and are looking for a remote opportunity with flexibility, we would love to hear from you! Please visit www.virtuconnect.org to apply.

Please note: Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps.

Approval is contingent upon your skill assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.

This is a 1099 independent contractor position. Once you apply at www.virtuconnect.org you will be directed to orientation, which will give you a general overview of the position and answer all questions. Once finished, you will proceed with registration. A background check and skill assessment will ensue. Once approved, you will choose a company to work for and undergo a training period with them. After certification, you will have the opportunity to select your own schedule and begin earning. We are available Monday-Friday, 8am-6pm for assistance or to answer any questions!

Virtuconnect, Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.