Customer Service Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is pivotal in ensuring client satisfaction by handling inquiries, providing accurate information, and resolving issues promptly.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person interactions.Maintain up-to-date knowledge of company products and services.Resolve customer complaints efficiently and professionally.Process orders, returns, and exchanges with accuracy.Document and update customer interactions in the company database.Collaborate with other departments to address customer needs.Provide feedback on common customer concerns to help improve processes.