Customer Service Assistant

Job DescriptionWe are looking for a professional and proactive Customer Service Assistant to join our growing team in Cincinnati, OH. In this role, you will serve as the first point of contact for our customers, helping to resolve inquiries, provide product information, and ensure a seamless customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person with clarity and professionalismHandle product questions, order updates, and service issuesProcess returns, exchanges, and track shipments as neededMaintain detailed and accurate records of customer interactionsCollaborate with internal teams to resolve complex customer concernsSupport sales and operations teams with customer-related tasks