Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth communication flow between clients and internal teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for providing excellent service.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and other channels.Process orders, returns, and exchanges accurately.Maintain and update customer records in the system.Collaborate with internal departments to resolve customer concerns.Provide product and service information to customers.Monitor and follow up on open customer issues to ensure timely resolution.