Customer Service Remote Full time

To Provide Full Time customer service and resolve issues by offering solutions, explanations, and options. ONLY remote.

General Accountabilities

Provides customers' information about products or services.

Ensures full customer satisfaction and maintains a friendly, helpful demeanor.

Identifies and prioritizes problems and issues related to service area.

Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

Ensures that appropriate changes were made to resolve customers' problems.

Refers unresolved customer issues to Customer Service Manager department for further investigation.

Salary starts at $15.00 per hour plus bonuses

Job Qualifications

Education: High school diploma or equivalent

Experience: 1-2 years of related experience

Skills

Excellent verbal and written communication

Service orientation

Critical thinking

Active listening

Microsoft Office Experience (Excel & Outlook)

Google Sheets Experience (Preferred)