Customer Service Representative

Your responsibilities will include: Investigates and determines validity of all customer questions and issues with fulfilled orders and communicates the resolution directly with customers in a professional and tactful manner. Establishes priorities and proceeds on own judgment to uphold the highest levels of customer satisfaction while operating within Avery Dennison policies.  Escalates those problems, which cannot be resolved to the customers’ satisfaction within Avery Dennison policies, to management for further evaluation and resolution.Prepares credit memos.  Notifies appropriate sales person and or sales manger or service manager of impending credits to their territories.Negotiates customer product/billing issues by offering discounts, authorizing returns, requesting ticket, tag and label testing by Quality Assurance and approving replacement orders.Incumbent enters customer replacement orders as appropriate with extraordinary attention to detail and accuracy to insure the replacement order is manufactured 100% to the customers’ expectations.Maintains awareness and competency on all current and non-current products through catalogs, price books, marketing collateral, technical publications, illustrated parts breakdown lists, product & training manuals, product video tapes and product training.