Customer Service Representative - $17/hr

Job Description

Hours of operation - 10:30am-7pm

The Case Specialist Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer’s expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.

· Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.

· Daily multi-tasking in high volume environment while meeting deadlines

· Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.

· Proactively build customer relationships through outbound check-in calls.

· Maintain accurate and current product offering and lead time information.

· Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date and deescalate customer issues

· Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner,

· Provide current pricing information as needed.

· Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.

· Learn each function of the department, as applicable.

· Assist in Customer onboarding; through initial reach out and process review. Walk new customers through “How we do business”

KEY RELATIONSHIPS:

· Customers – Builders and Contractors

· Regional Direct Sales Managers

· Customer Service Department

Engineering Department

Qualifications

• · 3+ years customer service experience required.

  · High School Diploma required, some college preferred

  · Must be hardworking and energetic with the ability to handle a large volume of calls and emails

  · Deadline & detail oriented

  · Strong communication and follow through skills.

  · Professional phone and email etiquette

  · Ability to react well under pressure

  · Must be dependable, with a strong sense of urgency

  · Demonstrate the Associated Materials Core Behaviors:

  o Customer Focus

  o Results Oriented

  o Leader of Positive Change

  o Precision

  o Business Acumen

  o Problem Solving

  o Initiative

  o Effective communicator

  o Job Knowledge

  · Have a good working knowledge of Sales Force and AS400 is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com