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Job Family: SCM-Procurement / Supply Chain LogisticsReq ID: 315768Position Overview:This
position is responsible for direct support of Siemens Digital Enterprise
Services customer requests for price and availability, repairs, warranties, and
related services portfolios. Performs
investigations to resolve complex customer facing problems. Completes inquiries and requests via phone, chat,
and email.Responsibilities:·
Professionally
handle incoming requests from customers and ensure that they are fully
satisfied.·
Provide
quality customer service and support in a variety of areas including, but not
limited to quoting, order entry, and issue resolution.·
Identify customer challenges and engage
appropriate resources for resolution.·
Collaborate
with team members to investigate and resolve complex issues.·
Provide
accurate, valid, and complete information by using the right methods/tools.·
Ensure
excellent service standards and maintain high customer satisfaction.Required Knowledge/Skills,
Education, and Experience:·
Proficient
in Microsoft Office tools.·
Strong
interpersonal skills to interact with customers, peers, and management and 2+ years of professional experience.·
High
level of self-motivation, productivity, and attention to detail.·
Excellent
written and verbal communication skills along with active listening.·
Customer
orientation and ability to adapt/respond to customer.·
Ability
to multi-task, prioritize, and manage time effectively.·
Excellent
attendance required.· Where
permitted by applicable law, Siemens may require employees to be fully
vaccinated against COVID-19 based on job requirements, and in accordance with
an accommodation based on legally protected reasons.Preferred Knowledge/Skills,
Education, and Experience:·
Bachelor’s
degree or equivalent experience.·
5years specific experience in customer support role.·
5years experience in Call Center environment.·
Knowledge
of SAP, CRM systems and quotation tools.#LI-VM1Organization: Digital IndustriesCompany: Siemens Industry, Inc.Experience Level: Mid-level ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
Full-time