Job Description:
We are seeking a Customer Support Assistant to join our team. This role involves providing exceptional customer service to clients and assisting with various support functions. As a Customer Support Assistant, you will be the first point of contact for inquiries, complaints, and requests, ensuring customers receive timely and accurate assistance. You will play a vital role in maintaining customer satisfaction and building strong relationships with our clients.Responsibilities:Respond to customer inquiries via phone, email, and in-personAssist customers with property-related questions, concerns, and service requestsMaintain customer records and update information as neededProvide accurate information regarding property services, leasing processes, and maintenanceEscalate issues to the appropriate departments when necessaryTrack customer interactions and follow up to ensure satisfactionAssist with administrative tasks related to customer supportMaintain a positive, professional demeanor while interacting with clients and team members