Customer Support Specialist

Job DescriptionWe are currently seeking a Customer Support Specialist to join our team in Cincinnati, OH. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance. Your goal is to ensure every customer interaction reflects Beloform’s commitment to quality and care.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing systems in a professional and efficient mannerResolve product or service issues by clarifying complaints and determining the cause of the problemEscalate complex issues to appropriate internal departments when necessaryMaintain accurate records of customer interactions, feedback, and resolutionsFollow up with customers to ensure their issues are fully resolved and satisfaction is achievedIdentify recurring issues and provide feedback to improve processes and productsCollaborate with team members to enhance overall customer experience