Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and empathetic Customer Support Specialist to join our growing team in Cincinnati. In this role, you will serve as the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering a seamless support experience. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about providing outstanding service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and internal systemsResolve customer issues efficiently while maintaining a high level of satisfactionDocument interactions and follow up on open support ticketsCollaborate with internal departments to ensure accurate information and solutionsIdentify patterns in customer feedback and communicate recurring issues to managementMaintain a thorough knowledge of products, services, and internal protocols