CxLoyalty Training Coordinator

As a Training Coordinator you are responsible for all of the administrative and reporting activities for the cxLoyalty Training Organization specific to meeting the needs of the various business units as assigned.Responsibilities:Provide remote support to BU Quality and Training leaders assisting with the training process including but not limited to: coordinate training room availability and setup, submittal of Service Now tickets to address training issues, obtaining system and telephone log-ins, scheduling of visiting speakers, supporting the trainers with resolution of timecard issues, class material preparation, partner with HR to support new employee orientation setup and coordination, training journal creation and revisions, schedule submittal, and graduation certificates and celebrations.

Coordinate the setup of post new hire training sessions such as New to Product, Recursive and Corporate training. This includes but is not limited to: coordinating logistics for room setup, class material preparation, LMS event creation, schedule submittal and attendance entry.

Coordinates and develops meeting agendas, training calendars, team schedules and design or development status reports.

Maintain the scheduling of all training assets (Trainers, Rooms, Equipment) through a centralized workbook. Advise on availability of assets to meet the needs of the training department. Coordinate the maintenance of training equipment

Attend all weekly meetings as requested by the Training Manager, including but not limited to: L&D Dept Meeting, Staffing Calls and the Training Coordinator Call.

Maintain department training supplies. Place orders for supplies as directed by Training Manager.

Support department processes for Request to Spend and Expense Management, support requests to Travel and assist in coordination of travel, and notify HR and other key stakeholders of attrition in training to update systems accordingly. Create Site Guest Passes, Room Passes, and Property Passes for Training visitors.

Develop and maintain reports to meet department and client requirements. Data comes directly from the LMS or from the reporting department through eLearning reports. Data must be formatted, prepared and disseminated to stakeholders including senior management.

Act as back up to the LMS Administrator for all LMS duties, issues and enquiries. Enter data as necessary for Training Managers, Training Team Lead, Trainers and Associate Trainers into the LMS. Create and close out all training events and register and complete trainees as requested by the Training Manager/Team Lead or Trainers.

Schedule:Candidate must be able to work between the hours of 6am-12amRequirements:Skilled in providing an exceptional customer experience

Experience within the Learning and Development organization is preferred.

Knowledge of Learning Management Systems

Knowledge of contact services industry and best practices.

Prior experience supporting Business Unit(s) preferred

Must be flexible, self-directed, and well organized exhibiting critical time management and decision making skills as necessary to prioritize tasks and meet all required deadlines.

Skill in verbal and written communication to analyze, interpret and address customer needs.

Knowledge of PC applications

Ability to work with minimal guidance or supervision in a time critical environment

Ability to be flexible and quickly adapt to changing business needs and processes

Bachelor's Degree with a minimum of 2 years related experience.

Equivalent education or experience may be substituted for any of the above.

2 - 3 years prior experience working within a Learning and Development organization

Knowledge of Learning Management Systems particularly Oracle Learning Management

Knowledge of web development tools such as Dreamweaver

Familiar with all major browsers - IE, Firefox, and Chrome

Knowledge of PC applications

Knowledge of contact services industry and best practices.

Must be flexible, self-directed, and well organized exhibiting critical time management and decision making skills as necessary to prioritize tasks and meet all required deadlines.

Skilled in providing an exceptional customer experience

Skill in verbal and written communication to analyze, interpret and address customer needs.

Ability to work with minimal guidance or supervision in a time critical environment

Ability to be flexible and quickly adapt to changing business needs and processes

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.