II & III - Coordinates the design, programming, control, installation, back-up, performance tune and maintenance of specialized computer software and hardware used in support of application and control systems. Coordinates the analysis of vendor supplied database systems software along with third party software and determines and/or recommends the optimum configuration for server hardware and application systems. Configures and manages databases subsystems to interact efficiently as part of the overall corporate network. Controls modifications or enhancements of database and third-party software to insure minimum impact on current production and systems under development. Serves as mentor to less experienced IT staff, providing assistance when required and reviewing their work as directed.ACCOUNTABILITIES All duties listed below are essential unless noted otherwise 1. Plan, design, test, install/release, and quality assures all database system software as supplied by assigned vendors, meeting agreed upon deadlines, with minimal impact on customers of these systems. Component tasks of this duty include (where applicable) action plan, documentation, change management/communication, system design, software selection, training activities, business continuity, system/project monitoring, data load and/or conversion, and time/status reporting as needed. 2. Contribute recommendations for new standards, procedures, data security controls or other improvements in data processing functions. 3. Responsible for database performance management by monitoring performance and tuning as required, proactively assigning/allocating space to systems and users, developing and supporting structures, and reporting capacity to leadership. 4. Responds to and resolves assigned support calls. Investigates, resolves, and documents incidents on a timely basis. Analyzes post-resolution customer satisfaction. Performs root cause analysis and recommends steps for remediation of identified problems. 5. Coordinates the backup and recovery of all assigned systems and files. This includes onsite and disaster recovery situations. 6. Maintains an up-to-date knowledge of assigned database and third-party software and emerging hardware/software/storage technologies. Also serves as a “technical expert” for other IS staff on database system software/hardware/storage systems operations and management functions. 7. Transfers knowledge and/or trains IT employees and end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes. 8. Provides support as required in areas of problem determination and resolution for database and third-party software and hardware. 9. Provides support for on-site and off hour availability on 7/24-hour basis as defined by the needs of the customer and/or technology. 10. Performs other duties as assigned.REQUIRED QUALIFICATIONS Education: Bachelor’s degree or equivalent Skills: Task management and problem-solving skills; strong communication skills; Knowledge of healthcare operations. Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills. Must be able to input and retrieve information from computer. Must maintain knowledge of current information technology and healthcare trends. Years of Experience: At least 4 additional years healthcare information technology experience; Project leadership experience. License: N/A Certification: Certification as appropriate and progressive knowledge and experience in database administration/design/support, operating systems, network protocols and basic programming.WORKING CONDITIONS Personal Protective Equipment: N/A Physical Demands: Must be able to move about facilities and between workstations. Must be able to occasionally move, lift and/or carry medium weight objects and materials.ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedicaQualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.orgEqual Opportunity Employer/Drug-Free WorkplaceEqual Opportunity EmployerQualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica Senior Care, please contact jobline@hcr-manorcare.com.
Full-time