Database Manager

13 Aug 2024

Vacancy expired!

Level 2Description:Executive Summary:The Technology Workplace Support Services (WSS) team provides technology support to the Company's end user community. As part of these services, WSS is responsible and accountable for the end to end IT asset lifecycle, from procurement through disposal. It is critical to the Firm that accurate asset recording, inventory and auditing become part of the culture of WSS. Reporting, auditing and continuous improvement are also part of the IT Asset Management vision.Candidate(s) for the role are expected to comprehend the overall asset program, incorporate operational best practices in their daily routine, learn various tools and identify operational efficiencies. Data entry, ticket management and documentation maintenance will be a core part of the day-to-day duties. The individual should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. Individuals in this role must be motivated and intrigued to dive into areas, working with various teams in support services, infrastructure and development areas. Must have excellent organizational and time management skills to manage multiple streams of work. Knowledge of Microsoft Excel is required and experience with an ITSM ticketing system would best position this candidate(s) for success.Responsibilities include:Ensure all support processes (both project and business as usual) include asset record updates as necessary and manage the implementation into workflow so Ticket and Asset Database Updates Management of ServiceNow Requests/Tasks and/or Incident ticketsIdentification of new products / hardware make/models into databaseAsset update / recording into database and ensure ticket qualityTracking, reporting and escalation of issuesWork with design and development teams to introduce requirements for asset inventory changes and automated workflowsInteraction with various members across WSS, Infrastructure and Corporate ServicesUnderstand, articulate and implement changes within team, as overall Program Leads establish new and/or updated goals, scope and/or toolingCommunicate and provide training/education to teams who perform asset movement (e.g. groups outside of WSS, large scaled project teams, new WSS team members) Establish and maintain documentation for operational processes that align with the Firms policies and proceduresWork with infrastructure teams in order to build a process to centrally monitor, manage and record infrastructure (e.g. network) assets across 600 locationsAudito/Perform verification and audit of content, ticket workflows and asset inventoryEstablish frequency based on requirements from Risk groups and self-audit capabilitiesEstablish KPI/metrics and standardize reporting on a scheduled basisQualifications:Bachelor’s degree and/or extensive relevant experienceMinimum of 3 - 5 years’ experience in technology or technology troubleshooting environmentAsset Tracking / Management experience a plusExperience with ServiceNow (or similar ticketing system)Strong organizational and problem solving skillsExcellent verbal and written communications skillsAdvanced Microsoft ExcelProficient in other MS-Office productivity applicationsProficient in Share Point site maintenanceITIL certifications a plusExperience in the financial industry is a plus

  • ID: #44830422
  • State: Ohio Columbus 43085 Columbus USA
  • City: Columbus
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-08-13
  • Deadline: 2022-10-11
  • Category: Et cetera