Deposit Services Representative I

To apply, you must be enrolled in PA CareerLink AND logged on to your CareerLink account, CLICK ON "Apply Now". Follow Employers' instructions on the following screen to ensure you are properly referred to this job posting.Work for one of the nation's top community banks!Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.POSITION TITLE: Deposit Services Representative I (Full-time with benefits)DEPARTMENT OR BRANCH LOCATION: Mansfield Operations CenterJOB RESPONSIBILITIES:

Effectively process a variety of deposit items such as NSF processing, Unposted DDA items, Stop Payments and ACH error posting, as well as Fed check returns, duplicate check presentments and customer check encoding errors.

Process and monitor Death Notification maintenance and complete other research as requested for various agencies.

Complete verification of various types of deposit and IRA accounts to ensure high quality customer service.

Assist in administering the relationship and collection process of the Overdraft Freedom Program by maintaining current information regarding eligibility and communication with customers.

Perform Fedline Advantage daily processing, which includes wires, check adjustments, and large dollar notifications.

Provide assistance in other duties within the Deposit Operations Department, remaining current on processes, Bank Procedures and Bank Policies that may apply to the job.

Provide superior customer service by responding to telephone and email inquiries, providing information and performing research when necessary to find answers to a customer's question in accordance with applicable regulations and to the satisfaction of customers. Is able to identify fraud or possible risk that could result on the customer's account and/or the Bank and bring it to the attention of the BSA Officer.

Constructively interact with coworkers by being cooperative, providing support and assistance to ensure a pleasant work atmosphere and smooth operation within the department.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

Strong organizational, time management, problem prevention and problem-solving skills.

Ability to convey detailed information and instructions clearly.

Ability to proficiently use a personal computer and applicable software (Word, Excel, Power Point).

Ability to handle sensitive and confidential information with discretion.

Highly developed interpersonal skills and professional attitude.

Good customer relations and telephone skills.

High school diploma or equivalent educational experience.

Six-plus months of job-related experience.

HOURSwill average approximately 38-40 hours per week, Monday - Friday.This position is budgeted for 2,080 hours per year.POSITION AVAILABLE: ImmediatelyBENEFITS: Comprehensive benefit package to include:

Health, dental, and vision benefits

401K w/ company match

Paid time off; paid holidays

Group and voluntary life insurance and disability insurance

Aflac supplemental plans

Employee Assistance Program

First Citizens Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status or characteristic.