Desk Side Specialist

25 Jun 2024

Vacancy expired!

S2S Soft is a Global IT Solutions and Services company with unmatched expertise spread across various Industrial Internet like IT Staff, Document Management, Software Development, Mechanical Design and Independent Software Vendors. Our clients have relied on us for providing Technology initiatives and support for their business processes in the areas of Enterprise Application Management, Custom Application Management, Business Intelligence & EAI, Infrastructure Management & Security and Quality Assurance & Testing Services.S2S Soft understands the unique challenges faced by various industries. Through hands on experience earned from different client engagements, we enable our customers to address their challenges with tailor made solutions best suited to their present systems. With a firm eye on Return on Investments of our customer, we conceive, build and deploy solutions that are robust, scalable and yet flexible. We partner with our clients on their long-term initiatives by providing real value while demonstrating high level of professionalism and ethics metus.Role: Desk Side SupportLocation: Maumee, OH 43537 (Onsite From Day-One)ContractRoles and Responsibilities of L2 Desk Side Specialist: • Support Microsoft operating systems specifically Windows 7 and Windows 10 • Virtualization experience: Install, configure and manage VMware & VDI Environment • Image creation and operating system configuration using SCCM and MDT • Application deployment • Support and administration of Microsoft Active Directory environments • Evaluates hardware and software, including peripheral, output, and related equipment • Troubleshoots complex end-user computing problems by determining root cause and proposing solutions • Develops and implements testing strategies and document results • Evaluate, POC and plan the deployment of products • Experience with O365 and Office 2016 Pro Plus Suite installation and configuration • Maintains current knowledge of relevant hardware and software applications as assigned. • Engage stakeholders to ensure responsibilities are completed in a timely manner • Basic break fix and printer support • Support and maintain MDM environment using Airwatch and InTune • Working knowledge of MacOS, iOS, and Andriod OS Roles and Responsibilities of Lead Desk Side Services: • Oversee staff members, facilitate meetings, and ensure that the team satisfies the customer’s requirements as required by the contract. • Team leaders use strong communication skills to motivate and encourage workers and use strong interpersonal skills to build customer relationships. • Installing PC operating systems via scripted install packages • Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur • Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions. • Performs all administration involved with PC (desktop/notebooks) distribution including • Performing inventory on software and computer stock and making request for order or ordering new equipment • Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff. • Support network and locally attached printers • Use of the Support Center ticket database to track, update and close tickets. • Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer. • Identify and execute process improvements and other enhancements that improve operational efficiency. Please send your resume to deepa@s2ssoft.com for immediate consideration If your skills match these requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line.

  • ID: #43607367
  • State: Ohio Maumee 43537 Maumee USA
  • City: Maumee
  • Salary: $20 - $22
  • Job type: Contract
  • Showed: 2022-06-25
  • Deadline: 2022-08-23
  • Category: Et cetera