Desktop Support

Mastech Digital
Middletown, OH
28 Mar 2024

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Desktop Support for our client in the

Mining domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position, and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Middletown, OH

Role: Desktop Support

Primary Skills: HelpDesk

Role Description: The

Desktop Support must have at least 3+ years of experience.

Required Qualifications: - Operating Systems: Win 7 and 10 experienced. - Hardware: Dell, HP, Lenovo - Exposure to imaging - Knowledge of SCCM - Ability to use AD tools - Knowledgeable of Office Products (office 365 Office 2019) - Knowledgeable about printers and simple troubleshooting - Experience in installation of diverse set of software - Working knowledge of smartphones (interfacing to corporate e-mail) would be a plus - Experienced in creating documentation for fellow technicians to use - Desire to help others - Ability to lift 15-25 lbs - Ability to climb stairs - Ability to walk distances while carrying equipment - 2 years or equivalent IT support experience - 5 years or equivalent IT support experience - Associate degree in an IT related field or equivalent work experience - Bachelors degree in an IT related field or equivalent work experience

Preferred: - Experience with Windows PC imaging processes (we are doing a ton of imaging and rebuilds currently - to upgrade many remaining PCs from Win7 to Win10) - Experience with IT product stock ordering, receiving, processing (and helping maintain an efficient and productive IT stockroom) - Able to troubleshoot, correctly diagnose and resolve hardware and software issues with desktops, laptops, tablets, multifunction printers/scanners/copiers/fax machines, conference phone systems, overhead projectors, etc. - Able to demonstrate strong communication and customer service skills (both written and verbal) - Familiarity with HP ServiceNow (our helpdesk ticketing system) is a plus - Familiar with domain migration processes - Experience with installing (and troubleshooting) the following: - (1) Microsoft products (Windows 7 and 10, Office 365 apps especially Outlook, Teams, Visual Studio) - (2) Various Adobe products - (3) McAfee antivirus (and ePolicy Orchestrator) - (4) Cisco AnyConnect (VPN client) - (5) SCCM client (used for app & patch installs) - Remote desktop tools and apps - Able to transport and deploy various IT equipment to many different parts of the mill (someone who isnt afraid of dirt, heat and loud noises and who can carry 50+ lbs up multiple flights of steps as needed) - Must be open minded, flexible, and willing to learn a lot of new things quickly is mandatory. - Ability to properly and thoroughly document incidents, processes and procedures.

Education: Associate degree in an IT related field or High School Diploma OR equivalent work experience/Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 3+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Ayush Patel

Recruiter Phone:

Equal Employment Opportunity

Minimum Education Required: Associate

Years of Experience Required: At Least 3 Years

Expected Travel Time: None
  • ID: #49569448
  • State: Ohio Middletown 45042 Middletown USA
  • City: Middletown
  • Salary: Market
  • Job type: Contract
  • Showed: 2023-03-28
  • Deadline: 2023-05-27
  • Category: Et cetera