Vacancy expired!
TITLE: Desktop Support EngineerLocation: Columbus, OH (ONSITE)Type: Contract approved through December 2023 with possible extension
NO THIRD PARTIESIdeal candidate will have a working knowledge of Windows 10 and Apple OS and functional knowledge of IT Service Desk best practices related to incident/request management.The Desktop Support Engineer will provide focused, timely and appropriate response to customer requests. Job duties:- Desktop support, provision/deprovision, and desktop imaging support to internal customers based in the Columbus, OH campus.
- Meeting or exceeding weekly target refresh/new hire requests as well as application support.
- Both hands on and remote support which require exceptional communication skills and professionalism.
- Back up applications, browser favorites, documents, and various computer software
- Set up end users' logins
- Install and maintain hardware and software
- Install, test and deploy new client software applications
- Provide maintenance and support for printers and various other devices
- Troubleshoot software issues
- Perform other related duties as assigned
- Apple OS Support
- Customer Service
- Desktop Imaging
- Microsoft Windows 10
- Software Installation
- Troubleshooting
- Experience with Ivanti provisioning
- Dell hardware experience
- ITIL Certification