Desktop Support Technician

15 Jun 2024

Vacancy expired!

Desktop Support Technician (Contract to Hire)

United States citizenship required per government contract. (dual citizenship is not permitted). Must be willing and able to pass a government background investigation with a favorable determination. Main Sail, a US Veteran-Owned small business with ISO 9001:2015 certification is a consulting company serving public sector entities including various Department of Energy (DOE) facilities. We are seeking a HELP DESK ANALYST to support our client onsite in Barberton, Ohio. Location: Onsite in Barberton, OHPeriod of Performance:

Contract to Hire Essential Duties
  • Provide Tier 1 and Tier 2 support role for customers and tracking performance through the IT Support work orders
  • Configure mobility solutions via highly secured controls
  • Answer incoming calls, e-mails, walk-ins for local and remote customers
  • Provide customers with local and telephone support by resolving issues, prioritizing issues and escalating as needed
  • Assist customers with desktop operating systems: e-mail, Microsoft Office, PC hardware, and Remote Access
  • Provide advanced support for other systems and software used within the company
  • Document incident/request specifics in the Incident Management System
  • Participate in continuous process improvement activities and team projects; making recommendations when possible
  • Manage backlog of IT tracking system to ensure issues are resolved
  • Communicate with teams within IT to develop solutions to work orders
Qualifications and Requirements
  • Associate Degree in a related field is required; Bachelor’s Degree preferred
  • Must have demonstrable skills and knowledge of Windows 7 and Windows 10 software
  • Proven ability to work in a technical call center, customer service team, and/or IT/Help service center
  • Ability to demonstrate superior written, oral, and interpersonal communication skills; including conveying complex issues and solutions to end users
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving abilities is required
  • Ability to work in local and remote teams
  • Must demonstrate software troubleshooting experience
  • Ability to improve processes to become more efficient
  • Must be a U.S. citizen with no dual citizenship
Erin GatewoodMain Sail, LLCegatewood@mainsailgroup.com

  • ID: #43027479
  • State: Ohio Barberton 44203 Barberton USA
  • City: Barberton
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-06-15
  • Deadline: 2022-08-13
  • Category: Et cetera