Vacancy expired!
Pay Grade: HUnder general supervision, provides personal support
services and crisis intervention to clients. May serve as case managers
and evaluate, investigate and resolve complaints. Acts as a liaison
between client and service providers.Roles and Responsibilities:Performs
initial investigations of protective service reports for cases meeting
Adult Protective Services (APS) criteria and determines appropriateness
of intervention within a standard of promptness.Evaluates the level of
risk to clients and takes appropriate action to ensure safety.Provides
follow-up, consultations and other applicable resources to stabilize
situation to prevent further recurrence of
Abuse/Neglect/Exploitation.Initiates the legal process for guardianship
as a last resort for the protection of incapacitated adults.Maintains
required documentation and completes reports within standards of
promptness.Maintains knowledge of current policies, laws, trends and
developments in the field by attending training sessions and
meetings.Performs other professional responsibilities as assigned.Core
Competencies:Provides information to and honors all of the State's
commitments to internal and external customers by providing helpful,
courteous, accessible, responsive, and knowledgeable service. Cooperates
with others to accomplish common goals and works as a team player to
achieve shared goals. Treats others with dignity and respect, maintains
a friendly demeanor and values the contributions of others. Delivers
consistently required business results and meets achievable yet
aggressive goals. Complies with quality standards and meets deadlines.
Maintains focus on agency and State goals. Displays honesty,
accountability, and a strong commitment to his or her public duty and
presents oneself as a credible representative of the agency and State to
maintain the public trust. Demonstrates ability to make sound judgments
and develops effective, viable solutions to drive the effectiveness of
the Department and State. Has excellent oral, written, presentation, and
interpersonal communication skills.
Full-time