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- Actively and consistently support all efforts to simplify and enhance the customer experience
- Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
- Leads a structured and disciplined work team to produce exceptional results delivering the customer experience.
- Oversees designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provides direct hands on support for other network operations teams for all Headends and Hubs.
- Provides engineering operational support and direction for new or existing technologies and current operational initiatives.
- Evaluates and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
- Directs quality control programs for engineering operations and consistent operational procedures.
- Ensures current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
- Oversees and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
- Ensures adherence to company TQA policies.
- Performs other duties as requested.
- Assists Senior Director ISP with capital budget process, execute approved budget plan.
- Bachelor's degree in engineering or related field and/or equivalent work experience.
- Minimum eight (8) years of Engineering experience
- Minimum five (5) years of Management experience
- Minimum three (3) years of Project Management experience
- Federal Communications Commission regulations, National Electric Code and National Electric Safety Code.
- Advanced knowledge of company products/services and HFC, all FCC compliance reports.
- Comprehensive understanding of applicable local and state rules and regulations, OSHA rules, as well as HVAC and power distribution systems.
- Knowledge of Analog Transmission Line, Electronic and Fiber Optic Theory.
- Certified Professional Engineer.
- Knowledge of Critical Facility Construction Maintenance
- Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Ability to supervise and motivate others, handle multiple projects, make decisions and solve problems while working under pressure.
- 50% Office and 50% Critical Facility environment
- Travel Required