Avery Dennison, Label and Graphic Materials is seeking a Quality Manager to join the Divisional Quality Team in our headquarters office in Mentor, Ohio. The Manager will lead and provide direction to a team of Customer Quality Engineers to deliver world class quality services for Avery Dennison Customers internally and externally.  The primary goals include driving Employee Engagement, Safety, Customer Service, product quality and claims process improvements. This role reports to the Sr. Divisional Quality Manager.Activities may include, but are not limited to:Work autonomously to Lead a Team of Customer Quality Engineers that enter, investigate and disposition Customer quality claims.Lead improvements in our claim handling processes to deliver and sustain high Customer satisfaction. Develop and implement the critical leading metrics to report, monitor or adjust resourcing to deliver results Lead and improve our Management for Daily Improvement (MDI) and other lean sigma tools and processes.Perform general management duties, exercising usual authority concerning Team, performance appraisals, promotions and performance management. Responsible for training and development employees, estimating resource/labor needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Develop and maintain a succession plan for your TeamAct as a team role model and change-agent. Positively lead and influence team members to partner together to achieve individual and business goals. Model and promote the Corporation’s Code of Business Ethics and ValuesMaintain compliance to the ISO9001 Quality Management System.  Create and implement new ISO procedures, work instructions and documents.Complete data analysis to determine root cause and to identify priority projects.Complete Corrective Action effectiveness reviews / auditsWhen required work directly in the system to, complete claim entry, investigations such as lot trace to bring claims to closure Partner with the  physical lab and the analytical lab to streamline processesDevelop and execute cross-functional strategic initiatives to deliver against defined milestonesDevelop and lead a training process within the team.Audit claim entries to ensure accuracy for proper claim investigation Speak directly with Customers to ensure a positive Customer experience during claim processing and to gain feedback on our processes and their experience. Lead and resolve claim related issues with Customers, Sales leaders, Marketing, Customer Service, Manufacturing plants and suppliersPerform data analysis, lot trace and containment activitiesProvide vacation coverage for Sr. Quality Manager and DIV Quality Supervisor.