Vacancy expired!
Description:This role is with End User Computer Operations group supporting both Windows and Mac operating systems. The roles primary focus is on assisting with rolling out our Zero Trust strategy and a secondary focus on Windows incident management, task management, change management, and remediation efforts.Deployment/Remediation: Assist in deployment, remediation, and packaging of our ZeroTrust client as required by the project. End User Compute is the escalation point for anything that is deployment related along with assisting with testing and troubleshooting as needed.Incident Management: As we are the 3rd line of support paying attention to detail is important. This assists in lower mean time to repair and assisting other groups in advanced troubleshooting. A typical engineer has a solid understanding of both hardware and software that will aid them to resolve issues as they arise. Must also have a proven track record of meeting SLA’s and commitments set forth either personally or by the organization.Change Management: Must understand change management concepts and have worked in an ITIL work environment.Adherence to group and organization policies and procedures as it pertains to End User ComputingRequired Skills:
Windows 10/11 desktop administration.
Strong troubleshooting skills
Tanium (a plus)
Working knowledge of Microsoft End Point Configuration Management (MECM)
Viewing and reading log files from multiple tools
Performing remote administration
PowerShell experience
ServiceNow (a plus)
Mac OS administration, troubleshooting, scripting and configuration - (a plus)About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time