Schedule: M-F 8:30am-5:30pmThis will be mostly remote but might be expected to report to our Columbus site periodically. ( denotes an “essential function”)Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.Complex calendar and meeting coordination including ability to make decisions on behalf of supported professionalComplex travel bookings including ability to accurately plan multi-leg international tripsCommunicate and/or respond in effective and professional manner on behalf of supported professionalUtilize appropriate logs and/or tracking software for all administrative support work  Ensure that job tickets are properly filled out before beginning work  Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues Meet contracted deadlines for accepting, completing, and delivering all work  Troubleshoot basic equipment problems  Assist in developing training plans and process maps for the administrative operation Deliver training plans to a team of AdminsServe as a subject matter expert and resource for junior employees Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable mannerPrioritize workflow and efficiently multi-task Performs Quality Assurance on own work and work of others  Answer telephone, emails, and place service calls when needed  Use equipment and supplies in a cost-efficient manner Help to foster a proactive environment of continuous service enhancement and relationship building with the clientAdhere to Williams Lea policies in addition to client site policies Working conditionsPosition operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.Ability to work overtime as needed.Work is performed in a professional work environment and/or work from home setting.Business casual and/or professional attire required.