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- 15+ Years of SAP Experience.
- 5+ Years of Experience managing team size of 20 + resources.
- Experience with Managed Service Delivery.
- Hands-on experience working with SAP Finance.
- S/4 experience required.
- Good to have experience with – SAP Finance, Oil & Gas Industry.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
- Proficiency in leading both physical and virtual teams.
- Experience in dealing with third-party-provided services.
- Operational ability in a diverse, large-scale environment.
- Exceptional customer-facing skills.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles.
- Expertise in people management and leadership.
- Strong organizational skills.
- Capacity to train and guide junior team members.
- Ability to manage and prioritize tasks efficiently.
- Solid resource planning and problem-solving skills.
- Readiness to demonstrate a proactive attitude.