Field Service Manager

29 Mar 2024

Vacancy expired!

  • Ideal candidates should be passionate about taking care of the customer regardless of the situation and being able to make the customer at ease knowing his problems and issues are well taken care of. Excellent verbal and written communication skills are required. Above all, the right candidate must have an enthusiasm to learn and collaborate on industrial capital products and merge this knowledge with making the customer happy. You will be quoting service, parts and repair, and receiving POs for these activities. Coordination with Project Management for installations and commissioning of new equipment. Managing, scheduling and completing in-house repairs.
  • Prefer candidates with a Field Service experience but looking to spend time in the office and factory. Experience dealing with service calls at any hour and day (24/7 availability, typically minimal exposure), and coordinating emergency repairs and onsite service as necessary. Prior experience working in steel or aluminum mills is a plus. Some overnight travel required.
  • Responsibilitie
    • Customer Point of Contact for all service requests.
    • Schedule appropriate resources for the necessary field service calls and repairs.
    • Issue quotes for parts, service and repair, and receive and enter customer PO's.
    • Coordinate in house repairs for customer parts found inoperative.
    • Coordinate with Project Management for installation and commissioning of equipment.
    • Resolve customer conflicts and handle escalation procedures.
    • Provide problem solving and troubleshooting for customer issues.
    • Provide direction for field service technicians including scheduling, training, and communication.
    • Summarize field service and repair activities to look for opportunities for improvement.

    Qualifications
    • 3+ years of customer and/or field service experience (time in the field a plus)
    • Customer first attitude. Take care of the customer, and they will take care of us!
    • Excellent written and verbal communication skills.
    • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
    • Good blueprint reading skills, and general mechanical and electrical proficiency.
    • Technical education a plus.

    • ID: #49582018
    • State: Ohio Dayton / springfield 45400 Dayton / springfield USA
    • City: Dayton / springfield
    • Salary: $60,000 - $90,000
    • Job type: Permanent
    • Showed: 2023-03-29
    • Deadline: 2023-05-08
    • Category: Et cetera