The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.Reporting directly to the Field Service Manager this role is responsible for: Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites.Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls.Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.Manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction.Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver's license with a clean driving record.Products AssignmentSmall/Medium/Large Mailing SystemsSmall/Medium/Large Document SystemsParcel LockersAddressing Systems Small/Medium/LargeShipping/Accounting/Tracking Software